描述
介绍 PixelDesk，这是下一代人工智能驱动的支持票证系统，旨在实现无缝和直观的客户支持管理。使用 PixelDesk，客户可以毫不费力地创建他们的帐户、提交支持请求并体验时尚的消息传递界面。
这种创新的解决方案是 Laravel 应用程序客户支持和管理的巅峰之作。它通过根据类型、优先级和类别对客户问题进行分类来有效地跟踪和解决客户问题。PixelDesk 确保快速交付服务，同时维护所有客户请求的全面日志。使用 PixelDesk 的支持票证系统提升您的客户支持游戏，为您的客户提供一致和卓越的支持体验。
主要特点
AI驱动的回复和内容管理
通过电子邮件匿名聊天
工单回复管理
动态网页管理
可定制的角色管理
自定义域配置
代理系统集成
与代理实时聊天
多渠道实时通知（Slack、浏览器、电子邮件、短信、推送器）
使用 Captcha Security 进行客户登录
社交媒体登录（Gmail、Facebook）
文件上传管理
用于简化作的自动化功能
知识库文章
通知和电子邮件模板
可定制的页面
基于地图/IP 的自动工单分配
自动工单分配功能（最佳代理、基于位置、基于组、基于类别）
工单分类系统
报告功能
演示访问
管理员/代理 面板：https://pixeldesk.kodepixel.com/admin
管理 用户名：管理 ||密码：123123
代理 用户名：代理 ||密码：12345
用户 面板: https://pixeldesk.kodepixel.com/
用户访问：
用户名：demo@pixeldesk.test||密码： 12345
服务器要求
- PHP >= 8。
- GD PHP 扩展
- Ctype PHP 扩展
- BCMath PHP 扩展
- Fileinfo PHP 扩展
- Mbstring PHP 扩展
- JSON PHP 扩展
- Tokenizer PHP 扩展
- OpenSSL PHP 扩展
- PDO PHP 扩展
- XML PHP 扩展
Laravel Easy 安装程序
使用我们用户友好的分步 Laravel 向导安装程序，安装 PixelDesk 票务管理系统变得轻而易举。不需要编程知识;只需按照提供的全面文档轻松安装系统。
增强的安全措施
PixelDesk 是我们最先进的支持票证应用程序，为您提供强大的安全功能。通过国家/地区白名单和黑名单功能轻松管理对应用程序的访问，从而保护您的系统。防御 DOS 攻击等潜在威胁并防止 CSRF 攻击，确保为您的支持票证作提供安全的环境。
简洁的用户界面
此支持票重新设计的管理仪表板 UI 散发着专业精神和简洁的美感。该界面提供三种不同的仪表板设计，包括两种为管理面板用户量身定制的仪表板和一种专为客户设计的仪表板设计，将用户体验的复杂程度和功能提升到一个新的水平。
重要信息
图片来源：请注意，使用的所有图像仅用于演示目的。它们未集成到模板中，也不包含在最终购买文件中。
支持条款
请注意，只要支持购买期有效，我们的支持团队就会响应请求。我们的支持服务是根据产品/项目支持政策提供的。要继续接收支持服务，必须延长或续订对该项目的支持。
支持： https://support.kodepixel.com
更改日志
版本 2.2 [4月 10， 2025]
#New Features - Image Upload Support: Users can now upload images directly within the chat interface for a more interactive and seamless communication experience. - Phone Number Login: Implemented a new login method using phone numbers, providing a faster and more convenient authentication process. - Translation Import/Export: Added capabilities to export and import translation files, streamlining multilingual content management and improving overall accessibility. #Bug Fixes - Email-to-Ticket Conversion: Resolved an issue where incoming emails were not properly generating support tickets. - OAuth Login Stability: Fixed a critical issue affecting OAuth login, ensuring a smoother and more reliable authentication process.
版本 2.1 [9月 18， 2024]
#New Added - Envato Purchase and Support Validation: Introduced a new feature to validate Envato purchases and support, allowing configuration for handling multiple products with a business. - Shared Canned Replies: Enabled sharing canned replies across the team to ensure consistent communication. - Multi-Agent Ticket Sharing: Implemented functionality allowing multiple agents to share and manage tickets, both from the ticket list and within ticket details. - Super Agent Role: Added a new "Super Agent" role, granting access to all modules available to a Super Admin. - Site File Preview in Ticket Details: Added the ability to preview attached files directly within the ticket details page for better file management. #Fixed - Ticket Input Drag and Drop: Resolved issues with the drag-and-drop functionality within ticket inputs for smoother operation. - UI Design Improvements: Fixed various UI design inconsistencies to enhance user experience and visual appeal. #Optimization - Codebase Optimization: Enhanced system performance through the optimization of the underlying codebase, resulting in better overall efficiency.
版本 2.0 [6月 03， 2024]
- Added the capability for admins to update user and agent passwords directly from the admin panel.
- Introduced a sortable feature for dynamic input fields within tickets, enhancing flexibility and organization.
- Added new input types for tickets:
- Select (with multi and single select options)
- Radio
- Checkbox
- Number
- Improved the performance and functionality of the user agent chat controller, ensuring smoother and more efficient chat operations.
- Resolved the problem where the chat input field was not being cleared correctly after sending a message.
版本 1.9 [5月 24， 2024]
1. Some UI improve
2. Code Optimize
版本 1.8 [5月 13， 2024]
## New Features:
1. Multi-Piping by Department: Addition of multiple incoming mail gateways for email-to-ticket conversion, facilitating department-specific routing.
2. Ticket Edit and Delete Option: Users now have the capability to edit and delete tickets, enhancing ticket management flexibility.
3. User Ticket Reopen Option: Reopen tickets directly from the admin panel, streamlining user issue resolution.
4. Web Visitor Graph with Filter: Introduction of a graphical representation of web visitor data with filtering capabilities for enhanced analytics.
5. Live Chat Notification Controls: Users can now mute or unmute live chat notifications as per their preference, providing greater control over communication.
6. Base64 Image Conversion: Convert base64 images to image links from text editors to optimize performance and loading times.
7. Order Tickets by Last Reply: Option to order tickets based on the last reply from either the user or the admin, improving ticket prioritization.
8. Query and Code Optimization: Enhancements made to queries and code to optimize performance and provide a smoother user experience.
## Issue Fixed:
1. Unread Ticket Display Issue: Resolved the issue where unread tickets were not being properly displayed in the ticket list.
2. Bulk Email Conversion Issue: Fixed the problem with bulk email conversion to tickets, ensuring smooth processing.
3. Ticket List UI Break Fix: Addressed issues causing UI breaks in the ticket list interface, enhancing visual consistency.
4. Multiple Draft Message Creation Issue: Rectified the issue leading to the creation of multiple draft messages, ensuring proper handling.
5. Ticket Bulk Delete and Filtering Issue: Fixed issues related to ticket bulk deletion and filtering for improved management functionality.
版本 1.7 [4月 6， 2024]
# New Features:
1. Added a new trigger action allowing replies based on specific conditions.
2. Implemented dynamic ticket status fields with multi-language support
3. Introduced ticket department management functionality.
4. Added system operating hours; users can now see support agent availability based on operating hours.
5. Enhanced privacy controls:
- Users can now delete their own tickets.
- Agent names are now private in ticket replies.
- Improved message seen privacy.
6. Implemented drag-and-drop functionality for the knowledge base, organized by department.
7. Added new notification options for superadmins for live chat.
8. Implemented a table-based ticket view page for both admin and user panels.
## Bug Fixes:
1. Fixed an issue in the Admin panel where live chat messages couldn't be deleted.
2. Resolved the trigger lock cycle problem occurring with timeframe triggers.
3. Addressed the primary key issue with triggers.
4. Fixed the problem of duplicate ticket IDs.
5. Optimized queries and code for better performance.
版本 1.6 [3月 8， 2024]
1. Resolved a 500 error with User Ticket details.
2. Fixed the issue with updating global templates.
3. Solved the problem with Ticket Bulk Delete.
4. Modified the system upgrade function.
5. Made minor UI adjustments to fix a bug in the live chat feature.
版本 1.5 [3月 5， 2024]
1. Email-to-Ticket
2. Live Chat in Admin Panel
3. Enhanced Ticket Creation Form
4. New Trigger System Integration
5. Implemented OTP System for Ticket Creation and Search
6. Integrated New AI Model
7. Article Live Search
8. Envato and azure social auth added.
9. Force SSL configuration added.
10. Security Captcha added in the ticket submission form.
11. Maintenance Mode add.
12. Fixed a minor bug in the AI content generator function.
13. Fixed a minor ui issues in category section
14. Code Optimization
版本 1.4 [1月 15， 2024]
1. Tiket Reply optimize
2. Cron Job Issue Fixed
3. Article Optimize with frontend
4. Mail notification fixed for all reply
5. Chat option update
6. Code Optimize and Query Optimize
7. Add new Installation & update system with purchase key verify
版本 1.3 [12月 29， 2023]
## Bug Fixed
1. Fixed user dashboard 500 error
2. Fixed user existing ticket list open issue
版本 1.2 [12月 27， 2023]
## New Features
1. Ticket Management Enhancements:
2. Edit, delete, and draft options are now available for ticket messages, providing users with increased flexibility and control over their communication.
3. Ticket Sound Notifications:
4. Stay informed with the new sound notification feature for tickets, ensuring users never miss critical updates or messages.
5. Controllable Ticket Priority Field:
6. Users now have greater control over the ticket priority field, allowing for more effective and personalized management of support requests.
7. Web Visitor Feature:
8. Introducing the new web visitor feature, enhancing communication and engagement with visitors directly on your platform.
9. Security Enhancement:
10. Added a robust DOS attack prevention mechanism to bolster security and protect against potential threats.
11. Customizable Ticket Fields: Enjoy more customization options for ticket custom fields, providing a tailored experience to meet unique business requirements.
## Bug Fixes
1. Minor bug fixes and performance enhancements have been implemented to ensure a seamless and efficient user experience.
2. Fixed a minor UI issue in the FAQ section
1.2
版本 1.1 [12月 10， 2023]
## New Features
1. Article Live Search
2. Envato and Azure social authentication added
3. Force SSL configuration added
4. Security Captcha added in the ticket submission form
5. Maintenance Mode added
## Bug Fixes
1. Fixed a minor AI content generator function bug
2. Fixed a minor UI issue in the category section 1.1
版本 1.0
Initial Release
