Support Genix – WordPress Helpdesk & Ticket System Plugin
Support Genix is your all-in-one solution to streamline, automate, and elevate your customer support experience—right inside WordPress.
Whether you’re a solo founder, a support team, or a growing eCommerce brand, Support Genix provides a powerful helpdesk and ticketing system built to grow with you. No need for third-party platforms—everything is fully integrated within your WordPress dashboard.
Forget clunky third-party platforms. Support Genix keeps everything in your ecosystem—clean, fast, and integrated.
Learn More & Get Started
- Watch Tutorial – See how easy it is to set up
- Read Documentation – In-depth guides to every feature
- Explore Roadmap – Stay informed on what’s coming next
✅ Key Features at a Glance
Support Genix comes packed with powerful tools and modern workflows to simplify customer service:
- Unlimited Tickets, Agents & Customers – No restrictions. Scale as your business grows
- Email to Ticket Conversion – Automatically convert emails to support tickets via smart email piping.
- Knowledge Base & AI Chatbot – Transform Your Support with Smart Documentation. Revolutionize your customer support with our new Knowledge Base system featuring AI-powered content creation, intelligent chatbot assistance, and comprehensive analytics. Create organized documentation effortlessly, and gain valuable insights into your support performance—all designed to reduce ticket volume and enhance customer satisfaction.
- Custom Fields, Categories & Status Labels – Create custom ticket fields, define categories, and track each issue by its progress status (e.g., New, In Progress, Closed).
- Slack & WhatsApp Integration – Get real-time alerts and enable customers to open tickets through WhatsApp messages. Stay connected wherever your team operates.
- Saved Replies & Smart Filters – Speed up responses using reusable templates and sort through tickets with advanced filters for ultimate clarity.
- Performance Reports & Agent Analytics – Measure KPIs with detailed reports on ticket resolution times, agent productivity, and customer satisfaction.
- Auto-Close Inactive Tickets – Keep your support queue clean with automatic closure of unresolved or inactive tickets after a set time.
- Weekend & Holiday Scheduling – Define non-working days to manage expectations and assign appropriate response SLAs.
- Login with Google & Envato – Provide quick and secure login options using OAuth from Google or verification via Envato purchase codes.
- Responsive & Translation Ready – Designed to work on all devices and compatible with any language—perfect for global teams.
- WPML, WooCommerce, EDD, FluentCRM, Tutor LMS Compatible – Built to support your store, courses, CRM, and marketing stack without friction.
- BetterDocs Integration – Help customers help themselves. Suggest knowledge base articles before a ticket is submitted.
- Webhook Support (Incoming & Outgoing) – Connect Support Genix with external services like Zapier, HubSpot, Make, and more for full automation control.
⚡ Built-In Integrations for a Seamless Workflow
Support Genix seamlessly integrates with tools that power your business:
eCommerce & Marketplace Support
- WooCommerce Integration – Manage customer queries, order-related issues, and product support tickets from inside your store dashboard.
- Easy Digital Downloads (EDD) – Deliver frictionless support for digital product buyers, with full ticket and license tracking.
- Envato Marketplace Integration – Verify license codes from ThemeForest, CodeCanyon, and other Envato platforms directly through the support form.
Instant Communication
- WhatsApp Integration – Turn WhatsApp messages into tickets instantly. Perfect for mobile-first customers and global audiences.
- Slack Notifications – Keep your team updated with instant ticket alerts in Slack channels—no need to log in to WordPress every time.
Smart Support & Automation
- BetterDocs Integration – Reduce ticket volume by suggesting relevant documentation when a customer starts a support request.
- Webhook Automation – Trigger actions across other tools when a new ticket is submitted, updated, or closed.
Learning & CRM Tools
- FluentCRM – Link tickets to CRM records, automate follow-ups, and tag users based on support interactions.
- Tutor LMS – Allow students and instructors to raise course-specific tickets, manage issue history, and collaborate in one place.
Why Businesses Choose Support Genix
- Fully Integrated, All-in-One Solution – No extra software. No clunky dashboards. Manage everything within your WordPress admin.
- Built for Scale and Performance – Whether you’re handling 10 or 10,000 tickets a month, Support Genix is optimized to scale with you.
- Ideal for Freelancers, Startups, and Enterprises – Support Genix adapts to any team size or workflow with powerful role-based permissions and configuration flexibility.
- One-Time Payment, Lifetime Use – No hidden fees or recurring charges. Just a powerful plugin, updated regularly.
- Ongoing Improvements & Dedicated Support – Expect frequent feature updates, performance enhancements, and access to priority technical support from the plugin developers.
change log
Version: 1.8.13 Date: 22 April 2025
* Added: New feature to assign agents to specific categories based on their role. * Added: New permission to allow agents to view the tickets they created. * Added: New permission to restrict agents from creating new tickets. * Improved: Overall performance and stability for smoother and more reliable operations. * Fixed: Envato integration issue with validating purchase keys. * Fixed: Several minor issues to ensure enhanced functionality and better user experience. * Tested: Compatibility with the latest version of WordPress.
Version: 1.8.11 Date: 05 March 2025
* Added: Support for WordPress Multisite compatibility. * Added: Ticket closed event for outgoing Webhooks. * Added: New user role permissions for more precise access control. * Added: Setup wizard for a faster and more streamlined system setup. * Improved: Text editor for a more user-friendly experience when creating and replying to tickets. * Improved: Overall performance and stability for smoother and more reliable operations. * Fixed: Several minor issues to ensure enhanced functionality and better user experience.
Version: 1.8.9 Date: 25 January 2025
- Fixed: Modern email to ticket issue, ensuring smoother functionality. - Fixed: Several minor issues to ensure enhanced functionality and better user experience.
Version: 1.8.8 Date: 15 January 2025
- Added: Feature to allow agents to access the support portal directly without navigating to the dashboard. - Added: Performance Insights feature to receive periodic emails with detailed performance insights. - Added: Weekend and holiday notification feature to display notices and send email alerts to users about non-working days. - Added: Missing translatable texts to enhance multilingual support. - Improved: Overall performance and stability for smoother and more reliable operations. - Fixed: Several minor issues to ensure enhanced functionality and better user experience.
Version: 1.8.7 Date: 07 January 2025
- Added: Feature to display the latest response intro in the ticket list. - Added: REST API in Portal, replacing Ajax for enhanced compatibility. - Fixed: Various minor issues to ensure better functionality and reliability.
Version: 1.8.6 Date: 05 January 2025
- Fixed: Ticket details page not found issue. - Fixed: Various minor issues to ensure better functionality and reliability.
Version: 1.8.5 Date: 05 January 2025
- Improved: Portal UI and UX for a cleaner, faster, and more intuitive experience. - Improved: Performance and stability for smoother operations. - Fixed: Various minor issues to ensure better functionality and reliability.
Version: 1.8.4 Date: 24 December 2024
- Fixed: Issue where existing settings were not being detected. - Fixed: Various minor issues to ensure better functionality and reliability.
Version: 1.8.3 Date: 24 December 2024
- Improved: Performance and stability for smoother operations. - Fixed: Admin bar visibility issue for consistent accessibility. - Fixed: Admin menu visibility issue for consistent accessibility. - Fixed: Various minor issues to ensure better functionality and reliability.
Version: 1.8.0 Date: 19 – December – 2024
- Added: Agents can now manage tickets directly from the dashboard. - Added: Bulk actions for tickets, such as assigning to agents, updating status, categorizing, moving to trash, and deleting. - Improved: Centralized settings panel with enhanced usability and faster navigation. - Improved: Dashboard UI and UX for a cleaner, faster, and more intuitive experience. - Improved: Performance and stability for smoother operations. - Improved: Compatibility with the latest PHP versions, up to 8.3. - Fixed: Various minor issues to ensure better functionality and reliability.
Version: 1.7.14 Date: 03 – December – 2024
- Improved: Various minor areas. - Fixed: Several minor issues. - Fixed: Resolved text domain loading issue introduced in WordPress 6.7. - Tested: Compatibility with the latest version of WordPress..
Version: 1.7.13 Date: 15 – October – 2024
- Improved: System for receiving multiple attachments via incoming Webhook. - Fixed: HTML special characters display issue in ticket titles. - Fixed: Several minor issues.
Version: 1.7.12 Date: 02 – September- 2024
- Improved: Various minor areas. - Fixed: Several minor issues.
Version: 1.7.11 Date: 28 – August – 2024
- Added: Easy Digital Downloads (EDD) integration. - Improved: FluentCRM integration. - Improved: BetterDocs integration. - Improved: Various minor areas. - Fixed: Several minor issues.
Version: 1.7.9 Date: 14 August 2024
- Added: Slack integration. - Added: Tutor LMS integration. - Added: FluentCRM integration.
Version: 1.7.8 Date: 13 August 2024
- Fixed: Custom Ticket Track ID issue. - Fixed: Several minor issues.
Version: 1.7.7 Date: 08 August 2024
- Added: Feature to download ticket as PDF. - Added: Feature to download ticket as PDF. - Added: Feature to download ticket as PDF. - Added: Feature to download ticket as PDF.
Version: 1.7.6 Date: 07 July 2024
- Added: WhatsApp integration to get agent notifications and respond to tickets via WhatsApp. - Added: Feature to download report data as a CSV file. - Improved: Asset loading functionality. - Improved: Various minor areas. - Fixed: Several minor issues.
Version: 1.7.5 Date: 30 June 2024
- Added: Feature to dynamically insert custom field values into email templates. - Improved: Report accuracy to display more precise data. - Improved: Various minor areas. - Fixed: Several minor issues.
Version: 1.7.4 Date: 23 June 2024
- Improved: UI for a better look and user experience. - Fixed: Corrected time display to reflect timezone settings. - Fixed: Several minor issues.
Version: 1.7.3 Date: 10 June 2024
- Added: Feature to show other tickets by customer in ticket details. - Added: Feature to keep ticket log separately for agent and customer. - Improved: Various minor areas. - Fixed: Several minor issues.
Version: 1.7.2
- Added: Logging system for enabling or disabling email notifications for individual tickets. - Improved: Various minor areas. - Fixed: Several minor issues.
Version: 1.7.1 Date: 05 June 2024
- Added: Access role to control whether agents can manage other agent's ticket or not. - Added: Access role to control whether agents can manage unassigned ticket or not. - Improved: System of ticket creation by agent. - Improved: UI for a better look and user experience. - Improved: Various minor areas. - Fixed: Several minor issues.
Version: 1.7.0
- Added: Feature for enable/disable email notification for specific ticket. - Improved: Various minor areas. - Fixed: Several minor issues.
Version: 1.6.9
- Improved: Various minor areas to enhance user experience and usability. - Fixed: Several minor issues.
Version 1.6.8 Date: 29 May 2024
* Added: Feature for auto-scroll to the latest responses on ticket details. * Added: Option for enable/disable auto-scroll to the latest responses on ticket details. * Improved: Various minor areas to enhance user experience and usability. * Fixed: Compatibility issue with WPML & Polylang plugins. * Fixed: Several minor issues.
Version 1.6.7
* Improved: Several minor areas. * Fixed: Ticket auto close issue. * Fixed: Several minor issues.
Version 1.6.6
* Added: Ticket hotlink generator for accessing tickets without login. * Added: Placeholders for inserting hotlinks in email templates. * Added: Option to enable or disable hotlink access. * Added: Permissions to control ticket hotlink visibility. * Added: Permissions to control the editability of custom ticket field values. * Added: Enhanced security for access control permissions. * Added: Increased security for encrypted content. * Improved: UI for a better look and user experience. * Improved: Various minor areas for better performance. * Fixed: Several minor issues.
Version: 1.6.5 Date: 09 May 2024
- Added: Report feature to provide insightful data analysis. - Improved: Few minor areas. - Fixed: Few minor issues.
Version: 1.6.4 Date: 24 April 2024
- Added: Option to show or hide public tickets. - Added: Option to allow XLSX file upload on ticket and reply. - Added: Few more placeholders for email templates. - Improved: Attachment preview system. - Fixed: Few minor issues.
Version: 1.6.3 Date: 22 April 2024
- Fixed: Default allowed file types issue. - Fixed: Few minor issues.
Version: 1.6.2 Date: 15 April 2024
- Enhanced: Strengthened security measures across the plugin for improved protection. - Improved: User experience and interface. - Fixed: Few minor issues. - Tested: Compatibility with the latest version of WordPress.
Version: 1.6.1 Date: 31 March 2024
- Enhanced: Implemented additional security measures to bolster protection. - Fixed: Resolved issue with Email to Ticket menu functionality. - Fixed: Addressed various minor issues for improved stability and performance.
Version: 1.6.0 Date: 24 March 2024
- Fixed: Issue with frontend synchronization upon logging out. - Enhanced: Strengthened access permissions and nonce verifications for enhanced security. - Tested: Ensured compatibility with the latest WordPress version.
Version: 1.5.6 Date: 11 February 2024
- Improved: Field placeholders visibility. - Fixed: Custom field placeholder issue. - Fixed: Few minor issues.
Version: 1.5.5 Date: 08 January 2024
- Added: Login with Envato feature. - Fixed: Few minor issues..
Version: 1.5.4 Date: 28 December 2023
- Added: Improved email to ticket system. -Fixed: Few minor issues.
Version: 1.4.9 Date: 24 September 2023
- Improved: Data fetching behavior. - Improved: Data caching behavior. - Fixed: Few minor issues.
Version: 1.4.5 Date: 15 February 2023
- Improved: Few minor things. - Fixed: Reply to ticket issue. - Fixed: Few minor issues.
Version: 1.4.4 Date: 23 January 2023
- Added: Functionalities for multiple WooCommerce integration. - Added: Functionalities for same site's WooCommerce integration without API and Webhook. - Updated: Charset Collate of Database tables. - Improved: Few minor things. - Fixed: Few minor issues.
Version: 1.4.3 Date: 05 January 2023
- Added: Functionalities for auto generate custom field slug. - Improved: Few minor things. - Fixed: Few minor issues.
Version: 1.4.2 Date: 27 December 2022
- Added: Default access for new support agent role. - Added: Documentation links for Email to Ticket and Mailbox settings. - Updated: All admin forms default status. - Updated: Email template group title. - Fixed: Automatic ticket assign role issues. - Improved: Few minor things. - Fixed: Few minor issues.
Version: 1.4.1 Date: 17 December 2022
- Added: Translation files for Polish language. - Improved: Few minor things. - Fixed: Few minor issues.
Version: 1.4.0 Date: 10 December 2022
- Added: Option for disable ticket creation by guest user. - Fixed: Email template edit issue in French language. - Fixed: Ticket assign roles issues. - Fixed: Translation issues. - Fixed: Few minor issues.
Version: 1.3.9 Date: 26 November 2022
- Added: Translation files for French (France), French (Canada), German, Spanish (Spain), Italian, Portuguese (Portugal), Portuguese (Brazil), Turkish (Turkey), Arabic and Hebrew languages. - Added: Options for change labels of ticket statuses. - Added: Options for disable reply to closed ticket. - Added: Dependency to lite edition. - Improved: File loading conditions. - Fixed: License deactivation issue. - Fixed: Translation issues. - Fixed: Minor style issues.
Version: 1.3.7 Date: 13 November 2022
- Added: Ticket Creation on WooCommerce Order through Webhook. - Added: Missing texts for translation. - Fixed: Minor conflict and style issues.
Version: 1.3.6 Date: 07 November 2022
- Added: Close ticket option for customer. - Added: Auto ticket close option and functionalities. - Fixed: Email to ticket attachment issue.
Version: 1.3.5 Date: 31 October 2022
- Added: New way to receive custom field value through Incoming Webhook. - Improved: Some areas and texts. - Fixed: Emoji on ticket reply and submission. - Fixed: Debug log time storing issue. - Fixed: Minor CSS issue..
Version: 1.3.4 Date: 30 October 2022
- Added: Incoming WebHook. - Added: Register form disable option. - Fixed: Emoji on ticket reply and submission. - Fixed: Ticket subject and category invisible issue after ticket creation. - Modified: Login page Header menu.
Version: 1.3.3 Date: 17 October 2022
- WooCommerce integration has been added. - Profile image upload option feature has been added. - Brand color Setting Option added.
Version: 1.3.2 Date: 02 October 2022
1. Public ticket option has been disabled, which can be enabled from the Support Genix setting panel. 2. Option to enable/disable the preloader. 3. Forgot password option has been added to the login page. 4. Assigned To Name has been added to the ticket listing page. 5. Ticket deleting option has been added beside the ticket trash.
Version: 1.2.8 Date: 13 August 2022
- Fixed: WPForms Compatible issue. - Improved: Email to ticket (piping) CSS filter.
Version: 1.2.7 Date: 07 August 2022
- Update: Related URL can be managed from the custom field. - Added: Search filter by staff. - Improved: Client email can be hidden from the Support agent on the ticket detail page. - Update: Customer Profile link can be updated from Support Genix Setting. - Added: Translation file for German, Brasil, and France.
Version: 1.2.5 Date: 22 July 2022
- Fixed: Email piping CSS issue. - Added: Sequential Ticket ID Option.
Version: 1.2.1 Date: 28 May 2022
- Improved: Copyright and Powered By Text. - Added: Ticket page link at the WP Bar.
Version: 1.2.0 Date: 26 May 2022
- Fixed: Translation Issue. - Update: Profile Edit Link. - Improved: Logo and Favicon upload option.
